Shipping & Returns

Shipping


As much as we would love to ship this cool shirt out to you today, we ask you to please understand that these shirts are printed on demand, meaning that they are not taking up space in a warehouse waiting for you to order them.  We print them one at a time, in the order they are purchased.  As soon as the shirt is printed, it goes to our shipping department where it then processed and sent to you - the buyer. From the time that you purchase your item to the time USPS picks it up can take between 10 and 14 Business Days - but this can vary depending on workload.

Remember to give yourself extra time when purchasing for a holiday or special time sensitive day or event.  We do not guarantee this at all!

WE SHIP FROM THE UNITED STATES.  Canadian orders are shipped via Canada Post.  Delivery time is out of our control and we are not responsible for customs/postal delays.

We ship using the United States Postal Service First Class which includes tracking free of charge!  We are not the USPS and do not have any control over the speed of the USPS; so at the time of shipment you will be given a tracking number that will allow you to follow your item's journey to you!

All products ship within 10-14 business days.

All orders and shipments are confirmed by email for your convenience. You will receive an email confirmation when your package has shipped with tracking information.
 Please be sure to check your email´s spam filter before contacting us as these automated messages can be erroneously flagged as spam.

Edna Green does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items),  credit card authorization and verification, issues to designs or media may all delay delivery of your order.

Delivery

Orders are normally dispatched to the production teams within 48 hours of the order being placed. This can vary depending on workload, time of year, holidays, etc.

Replacement of Defective Decoration

Edna Green stands behind its decoration services 100%.  DTG Printing.  Edna Green cannot guarantee the garments purchased directly from our suppliers.  Edna Green is not responsible for the quality of our suppliers garments.  If there is a defect, Edna Green will ask our supplier to replace the defective items.  Edna Green will redecorate the garment for free and will re-ship asap.

Refunds and Exchanges

Edna Green garments are custom purchased by gender and size and are decorated specifically for your order. Please ensure that the size of the garment is 100% correct.  There are NO exchanges for custom designed and decorated clothing orders.  If you are unsure about your sizing - please contact Kode at info@kodegarment.com or visit us at our Newmarket location.  Address is below.

How should I wash my printed garments?

At Edna Green, we use the latest Direct-to-Garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners as this may cause the print to soften and peel off. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean

Returns

Edna Green stands behind its decoration services 100%. Edna Green cannot guarantee the blank garment quality purchased directly from our suppliers. 

All garments will be inspected before decoration and inspected again after decoration.  Edna Green will not ship a defective garment.  Therefore there is a NO RETURN policy.


Kode Garment Inc./Edna Green
Attention: Credit Department
589 Steven Court
Newmarket, Ontario
L3Y 6Z3
905-235-9444
877-788-5633

If you are not satisfied with your products then please e-mail info@kodegarment.com.

 

Copyright

***Important Information From Edna Green***

Our designs are both original and modified from images freely accessible from the internet.  We are t-shirt designers and printers - not copyright experts.  If we have unintentionally downloaded and modified an image that is protected in some way - please let us know and we will take the design off of our site immediately.  Thank you.